It seems like a tired concept, but it's performed so earnestly, it's hilarious. It's like a PSA for tech support folks.
View the video here at DevilDucky
A comedy about medieval tech support, learning how to use a book. It's from a show called Øystein & Meg (Øystein & I) produced by the Norwegian Broadcasting television channel (NRK) in 2001. The spoken language is Norwegian, the subs in Danish. It's written by Knut Nærum and performed by Øystein Bache and Rune Gokstad.